Frequently Asked Questions

The App

Each team will need at least one Android or iPhone and the ability to download the free Team Experiences app from the Google Play or Apple App Store. The phone will need to meet the minimum operating system requirements for the app to work to its full potential, which is Apple iOS 8.0 or Android OS v5.0. We recommend having about 400 MB of memory available. Team Experiences is not available on Windows or Blackberry.

Each team will need access to the internet via data or Wi-Fi on their phone. We recommend having a connection while teams participate so that everyone involved can view the Leaderboard and watch the stream of points roll in from all the teams. If a team happens to go offline during the activity — no problem! Submissions will queue up and will be submitted as soon as they’re back online.

We recommend using an iPhone or Android phone to run the app. However, it is possible to use an iPad. When searching for the app in the App Store, you will find it under iPhone apps. Be sure to lock your iPad in portrait orientation before starting your activity. iPad is the only supported tablet at this time.

There are no minimums or maximums, however for a good experience we recommend that each team have between 2–6 participants (3-4 is ideal for keeping people highly engaged!)

The app is completely free to download, but you will need the specific activity login credentials we’ll provide you immediately following your purchase.

Of course! We provide you with the full list of challenges included with your activity when you complete your purchase. You will have access to see all the challenges within the activity before your group gets the party started.

Let’s keep it simple. Each team only needs to sign in on one phone. However, people on the same team can take part using different devices if they sign in to the app using the same email and password. We encourage you to keep it to one per team to make it easier.

Getting a new password is easy.Tap the envelope icon on the sign in screen. Then tap “Forgot Password.” Enter your email address, then tap “Reset Password.” We’ll send you an email with a new password.

To complete challenges within the app, it will need to access photos and videos taken during the activity.

Photos and videos can be submitted over and over at any time. However, teams will only earn points for completing each challenge once. If a team submits a photo or video in error, they may submit a new one as many times as they want to ensure the challenge is completed accurately. Text responses are limited to one try, so you better get it right the first time!

That depends on the activity and whether or not the submission will give the answer away to other teams. Not all the activities have the Live Stream, but you can see for yourself in the details for each unique Team Experiences activity under the “What You Get” section.

The only people who will be able to see your submissions are those who have signed into the app with the activity name and password. You will also be able to view the Leaderboard or Live Stream from a computer by signing into your Team Experiences activity page after you’ve signed in on the app.

Teams complete challenges by submitting photos, videos or text responses as directed in the app to earn points. The harder the challenge, the more points earned.

Look no further than the Leaderboard to determine the winner of your activity. If you want to go one step further, you can audit each team starting with the top point earners. As long as everyone plays by the rules and no one cheats, you can rely on the Leaderboard. If you notice any sneaky business, simply make note of it on paper and subtract points before announcing the winners.

You can sign in to your activity page on the Team Experiences website to export your media. You’ll be able to download all your favorite photos and videos from your team building experience. Instructions on how to do this will be provided in the activity Instruction Guide.

First, try turning your mobile device off and on again. You can also quit the app itself and try restarting it. After your purchase, you’ll receive access to a detailed guide on using the app. Don’t wait until to event day to review it!After reviewing it prior to event day, if you still have technical questions, you can email our customer support team.

Did we not answer your burning question? Well, get in touch! Just email [email protected]


Customer Reviews